Customer Care
Order Information & Support
01.
Shipping & Delivery
Standard Delivery:
Delivered within 3-5 business days across Pakistan.
Delivery Charges:
Free shipping on orders above Rs. 5,000. Flat rate Rs. 250 on orders below Rs. 5,000.
Order Confirmation:
You will receive a confirmation call or SMS once your order is placed.
02.
Payment Methods
Cash on Delivery (COD):
Pay cash at the time of delivery.
Bank Transfer:
Direct bank transfer options available upon request during checkout.
Credit/Debit Cards:
Secure online payments processed seamlessly.
03.
Returns & Exchange
7-Day Policy:
You can request an exchange within 7 days of receiving your item.
Condition:
Products must be unused, unwashed, and in original packaging with tags intact.
Damaged Items:
Contact support immediately if you receive a damaged product.
04.
Support & Assistance
Order Updates:
Tracking numbers are shared via SMS/Email after dispatch.
Customer Helpline:
Available Monday – Saturday (10 AM to 6 PM).
Email Support:
Contact us at
support@diplostore.com
for any queries.