POLICIES

Terms and Conditions

Last updated: July 2026

These Terms and Conditions govern your use of the DiploStore website and your purchase of products from DiploStore. By accessing our site or placing an order, you agree to be bound by these terms.

DiploStore is a sub-brand of the Diplomatic Insight Group and is owned and operated by Diplomatic Insight Publishers Pvt Ltd, registered in Islamabad, Pakistan.

Section 1 — General

1.1 Acceptance
By using this website, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our site or services.

1.2 Eligibility
To place an order, you must be at least 18 years of age or have the consent of a parent or guardian. By placing an order, you represent that the information you provide is accurate and complete.

1.3 Changes to Terms
We reserve the right to update these terms at any time. Changes take effect upon posting. It is your responsibility to review these terms periodically.

Section 2 — Products and Pricing

2.1 Product Descriptions
We endeavour to describe and display our products as accurately as possible. However, colours, textures, and finishes may vary slightly from what appears on your screen. We do not warrant that product descriptions, images, or pricing are error-free, complete, or current.

2.2 Pricing
All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. Prices are subject to change without notice. The price charged is the price at the time of order confirmation.

2.3 Availability
Product availability is not guaranteed. If a product becomes unavailable after you place an order, we will notify you and offer a full refund or an alternative.

2.4 Curatorial Discretion
DiploStore is a curated marketplace. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or our sole curatorial discretion.

Section 3 — Orders

3.1 Order Placement
Placing an item in your cart does not reserve it. An order is confirmed only when you receive an order confirmation email from us.

3.2 Order Acceptance
We reserve the right to accept or decline any order. If we decline an order, we will notify you and refund any amount paid.

3.3 Account Registration
You may be required to create an account to place an order. You are responsible for maintaining the confidentiality of your account credentials.

Section 4 — Payment

Payment is due at the time of order. We accept payment via the methods displayed at checkout. All payments are processed securely through our payment gateway. DiploStore does not store full payment card details.

Section 5 — Shipping and Delivery

5.1 Delivery Areas
We ship domestically within Pakistan. International delivery is available for select destinations — please contact us before placing an international order.

5.2 Delivery Times
Estimated delivery times are provided at checkout and are not guaranteed. We are not liable for delays caused by courier services, customs processing, or circumstances beyond our reasonable control.

5.3 Risk of Loss
Risk of loss or damage passes to you upon delivery. For shipments to foreign missions, risk passes upon delivery to the nominated address.

5.4 Customs and Duties
International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the recipient.

Section 6 — Returns, Cancellations, and Refunds

Our Cancellation, Return, and Refund Policy forms part of these Terms and Conditions. Please refer to the separate policy page for detailed information.

Section 7 — Intellectual Property

7.1 Ownership
All content on this website — including text, images, logos, designs, product descriptions, and digital assets — is the property of Diplomatic Insight Publishers Pvt Ltd or its licensors and is protected by applicable intellectual property laws.

7.2 Use
You may not reproduce, distribute, modify, or commercially exploit any content from this site without our prior written consent.

Section 8 — Limitation of Liability

To the fullest extent permitted by applicable law:

  • DiploStore and Diplomatic Insight Publishers Pvt Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of this site or purchase of products.
  • Our total liability for any claim shall not exceed the amount paid by you for the product in question.

Section 9 — Indemnification

You agree to indemnify and hold harmless DiploStore, Diplomatic Insight Publishers Pvt Ltd, its affiliates, and their respective officers, employees, and agents from any claims, damages, or expenses arising from your use of the website or violation of these terms.

Section 10 — Governing Law and Dispute Resolution

10.1 Governing Law
These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan.

10.2 Dispute Resolution
Any disputes arising from these terms shall first be resolved through amicable negotiation. If negotiation fails, disputes shall be referred to the courts of Islamabad, Pakistan.

Contact

Email: contact@diplostore.com
Phone: +92 307 3555442
Address: 2nd Floor, Mehria Plaza, Block D, G-6/2, Blue Area, Jinnah Avenue, Islamabad, Pakistan

DiploStore is a sub-brand of the Diplomatic Insight Group. Owned and operated by Diplomatic Insight Publishers Pvt Ltd.

Questions?

Contact us at contact@diplostore.com or visit our Connect page for assistance.